Store Policy
Customer Care
At My Promise Shop, we are committed to providing exceptional customer care to ensure a seamless and enjoyable shopping experience for every customer. This Customer Care Policy outlines our dedication to meeting your needs and addressing any concerns you may have while shopping for t-shirts and accessories on our e-commerce store.
Communication Channels
We offer various communication channels for your convenience:
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Email: Contact us at slay@mypromiseshop.com for any inquiries or assistance.
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Phone: You can also reach us by phone at 919.263.9627 during our business hours.
Product Information and Assistance
We understand the importance of accurate product information. Our product descriptions are detailed to help you make informed purchase decisions.
Order Support
Our commitment to a seamless shopping experience extends to order support:
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Order Tracking: Once your order is confirmed, you will receive tracking information to monitor your shipment's progress.
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Cancellations and Returns: Review our Returns & Refunds Policy for information.
Assistance with Technical Issues
If you encounter any technical issues while using our website, feel free to reach out to us by email or by phone. We'll try to help troubleshoot the problem and provide guidance on completing your purchase.
Feedback
We value your feedback and take your concerns seriously. If you have a complaint or suggestion, please share it with us. We strive to continuously improve our services and offerings based on customer input.
Data Privacy and Security
We prioritize the security of your personal and payment information. Our Privacy Policy outlines our data handling practices, ensuring your sensitive information remains protected.
Response Time
We aim to respond to customer inquiries within 48 hours during our business hours. Response times may vary based on the complexity of the inquiry, but we always strive to address your concerns promptly.
Exceptional Circumstances
In cases of unexpected events such as high order volumes, technical disruptions, or other unforeseen circumstances, we appreciate your understanding and patience. Rest assured, we will work diligently to resolve any challenges promptly.
Continuous Improvement
We are committed to enhancing our customer care services continually. Your feedback, suggestions, and experiences play a vital role in shaping our improvements.
Thank you for choosing The Promise. We promise to deliver quality products and outstanding customer care every step of the way.
Privacy & Safety
At My Promise Shop, we are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our e-commerce store and make purchases. By using our website, you consent to the practices described below.
Information We Collect
We may collect various types of information, including:
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Personal Information: This includes your name, email address, shipping address, and payment details when you make a purchase.
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Browsing Information: We gather data such as your IP address, browser type, and device information to enhance your browsing experience.
How We Use Your Information
We use your information for purposes including, but not limited to:
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Order Fulfillment: To process your orders, send shipping notifications, and provide customer support.
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Communication: To send order confirmations, updates, and promotional offers if you opt to receive them.
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Personalization: To tailor your experience based on your preferences and browsing history.
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Analytics: To analyze website usage and improve our services.
Data Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. Despite our best efforts, no data transmission over the internet can be guaranteed 100% secure.
Third-Party Disclosure
We do not sell, trade, or transfer your personal information to external parties. However, we may share your information with trusted third parties who assist in operating our website, processing payments, or delivering products.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and provide personalized content. You can adjust your browser settings to manage cookies.
Your Choices
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You can update your account information and communication preferences at any time.
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You can choose not to provide certain information, but this may affect your ability to use some features of our website.
Children's Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children under 13. If you believe we have unintentionally collected such information, please contact us.
Changes to this Policy
We may update this Privacy Policy periodically. Changes will be posted on this page, and the updated policy will be effective upon posting.
Contact Us
If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at slay@mypromiseshop.com.
By using our services, you agree to the terms outlined in this Privacy Policy.
Payment Methods
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Credit / Debit Cards
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PAYPAL