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Shipping & Returns

Shipping Policy

At My Promise Shop, we strive to provide a smooth and transparent shipping experience for our customers. This Shipping Policy outlines our shipping procedures, timeframes, and fees for deliveries within the U.S., Canada, and abroad.

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Shipping Destinations

We offer shipping to the following destinations:

  • United States (including all states and territories)

  • Canada

  • International destinations (abroad)

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Processing Time

  • Order Processing: The production time for an order depends on various factors, including the time of year, product availability, and order size. In general, most orders are shipped within 2-7 business days after the order is submitted.

  • Bulk Orders: Bulk orders may require additional processing time. Details will be provided during the ordering process.

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Shipping Methods and Timeframes

  • Standard Shipping: Estimated delivery time is generally within 2-7 business days after the order is submitted. Shipping time for an order depends on various factors, including the time of year, product availability, and order[timeframe] for U.S. and Canada orders, and [timeframe] for international orders.

  • Expedited Shipping is NOT available at this time.

 

Please note that delivery times are estimates and can vary based on factors beyond our control, such as customs delays or unforeseen circumstances.

 

Shipping Fees

  • Shipping fees vary based on the shipping destination and product.

  • Shipping costs will be calculated and displayed at checkout before you complete your purchase.

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Tracking and Notifications

  • Once your order ships, you will receive a confirmation email with tracking information.

  • You can track your package's progress and estimated delivery date using the provided tracking number.

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Customs and Import Duties

For international orders, customs and import duties may apply depending on your country's regulations. These fees are the responsibility of the recipient and are not included in the purchase price or shipping cost.

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Address Accuracy

  • Please ensure that your shipping address is accurate and complete to avoid delays or misdelivery.

  • We are not responsible for items shipped to incorrect or incomplete addresses provided by the customer.

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Shipping Delays

While we strive to meet our estimated delivery times, unforeseen delays can occasionally occur. If your order is significantly delayed, we will notify you promptly and provide assistance to resolve the issue.

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Contact Us

If you have any questions or concerns, please contact us at slay@mypromiseshop.com.

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By placing an order with us, you agree to the terms outlined in this Shipping Policy.

Last updated: August 2023

Return & Exchange Policy

At My Promise Shop, we are committed to providing high-quality products and excellent customer service. In order to maintain product hygiene, uphold quality standards, and ensure fairness to all customers, we have a strict "No Returns or Exchanges" policy. Please review the following details carefully before making a purchase.

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Hygiene Considerations

For reasons of hygiene and safety, certain products like clothing and accessories, once sold and shipped, cannot be returned or exchanged. This policy helps us ensure that every customer receives a brand-new, untouched item.

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Making Informed Decisions

We provide detailed product descriptions, images, and size charts to help you make informed purchasing decisions. Please review these resources before placing an order to ensure the product meets your expectations.

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Damaged or Incorrect Items

In the unlikely event that you receive a damaged or incorrect item, please contact our customer care team within 1 day of receiving your order. We will investigate the issue and provide a suitable resolution, which may include a replacement or refund.

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Exceptions

The "No Returns or Exchanges" policy applies to most of our products. However, there may be certain situations where we will consider returns or exchanges:

  • If the product received is significantly different from what was described or pictured.

  • If the wrong product was shipped due to an error on our part.

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Contact Us

If you have any questions or concerns about our "No Returns or Exchanges" policy, please don't hesitate to contact us at slay@mypromiseshop.com or 919.263.9627.

We are here to assist you and address any issues you may encounter.

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Agreement

By placing an order with us, you acknowledge and agree to abide by our "No Returns or Exchanges" policy as outlined above.

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Last updated: August 2023

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